Return & Refund Policy
At Xernoo, we take pride in the quality and authenticity of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as received.
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval status.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping fees are non-refundable.
Non-Returnable Items
- Customized or personalized products
- Items marked as final sale
- Products damaged due to misuse or wear
